Refund and Returns Policy

This Return, Refund & Cancellation Policy applies to all products sold by STANLEY ONE STOP SOLUTION SDN. BHD. (“the Company”, “We”, “Us”, or “Our”), including wheelchairs, elderly support equipment, and back support products. By placing an order through our website or other sales channels, you (“Customer”, “You”, or “Your”) agree to the terms outlined below.


1. Returns & Refunds

1.1 Eligibility

  • Products may be returned within 30 days from the date of delivery.
  • Items must be unused, in the same condition as received, and returned in original packaging.
  • Proof of purchase (receipt, order confirmation, or invoice) is required to process a return.

1.2 Inspection

  • Once the returned item is received, our quality control team will inspect the product.
  • Refunds will only be issued if the returned product meets the return criteria stated above.

1.3 Refund Method

  • Approved refunds will be processed using the same payment method used during purchase.
  • Refund processing may take 7–14 business days depending on your payment provider.


2. Cancellation Policy

2.1 Order Cancellation Window

  • Customers may cancel their order within 12 hours of placing it.
  • Cancellations must be requested via email at stanley-onestopsolution@outlook.com with the order number included.

2.2 After 12 Hours

  • Once the 12-hour window has passed, orders will be processed and cannot be cancelled.
  • If the item has already been shipped, the return policy stated in Section 1 will apply.


3. Non-Returnable Conditions

  • Items that show signs of use, wear, or damage not caused by the Company are not eligible for return or refund.
  • Products returned without original packaging or missing parts/accessories may be rejected.


4. Process for Returns & Cancellations

  1. Contact our support team via email: stanley-onestopsolution@outlook.com
  2. Provide your order number, reason for return or cancellation, and any supporting details.
  3. Our team will respond with instructions on the next steps.


5. Company Details

Company Name: STANLEY ONE STOP SOLUTION SDN. BHD.
Registration No.: 202501021134 (1622547-X)
Email: stanley-onestopsolution@outlook.com
Address: 38A, JALAN TIRAM 1/5, BANDAR TIRAM, 81800 ULU TIRAM, JOHOR

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