STANLEY ONE STOP SOLUTION SDN. BHD. (“Company”, “We”, “Us” or “Our”) respects Your privacy and is committed to protecting the personal information You provide when accessing or using Our Website.
This Privacy Policy explains how We collect, use, disclose, store and protect Your personal information when You visit or use Our Website, place an Order, contact Us, or otherwise interact with Our Service.
Website: https://stanleyonestop.online/
Email: stanley-onestopsolution@outlook.com
By accessing or using Our Website, You acknowledge that You have read and understood this Privacy Policy.
1. Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to STANLEY ONE STOP SOLUTION SDN. BHD.
- “Service” refers to the Company’s Website and related online services accessible from https://stanleyonestop.online/
- “Website” refers to https://stanleyonestop.online/ and its related pages, content and functions.
- “Goods” refers to the products offered for sale through the Service, including commode chairs, walking sticks, wheelchairs, cushions, back support products and related goods.
- “Order” means a request made by You to purchase Goods from Us.
- “Personal Data” or “Personal Information” means information relating directly or indirectly to an identifiable individual.
- “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Third Party” means any person or entity other than You and the Company.
2. Scope of This Privacy Policy
2.1 This Privacy Policy applies to Personal Data collected through or in connection with:
- Your use of the Website;
- Your purchase of Goods;
- Your submission of an Order;
- Your creation or use of an Account, where applicable;
- Your enquiries and communications with Us;
- Your requests for customer support;
- Your participation in promotions or activities organised by Us; and
- Other interactions between You and the Company.
2.2 This Privacy Policy does not necessarily apply to Third Party websites, applications, payment services, courier services or other external services that You may access through links on Our Website.
2.3 Those Third Parties may have their own privacy policies, and You should review them before providing Personal Data to them.
3. Personal Data We May Collect
3.1 Depending on how You interact with Our Service, We may collect different types of Personal Data.
3.2 Information You provide directly to Us may include:
- Full name;
- Email address;
- Telephone or mobile number;
- Billing address;
- Delivery address;
- Postcode;
- City and state;
- Order information;
- Product information;
- Payment-related information;
- Customer service communications;
- Enquiries and feedback;
- Information provided when submitting a return or refund request; and
- Other information You voluntarily provide to Us.
3.3 If You contact Us by email, telephone or other communication methods, We may retain information relating to that communication for customer service, administrative and record-keeping purposes.
3.4 We may also collect information automatically when You browse Our Website, as described below.
4. Automatically Collected Information
4.1 When You access Our Website, certain technical information may be automatically collected.
4.2 This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Screen resolution;
- Language preferences;
- Date and time of access;
- Pages visited;
- Website interactions;
- Referring website;
- General geographic information; and
- Other technical or usage information.
4.3 This information may be collected through cookies, server logs, analytics technologies and similar technologies.
4.4 We may use this information to understand how visitors use Our Website, improve Website performance, detect security issues and maintain the functionality of Our Service.
5. Cookies and Similar Technologies
5.1 Our Website may use cookies and similar technologies.
5.2 Cookies are small files stored on Your device that help websites remember information about Your visit.
5.3 Cookies may be used for purposes including:
- Maintaining Website functionality;
- Remembering preferences;
- Supporting shopping cart functionality;
- Processing Orders;
- Improving Website performance;
- Understanding Website usage;
- Analysing traffic;
- Improving user experience; and
- Supporting security and fraud prevention.
5.4 Some cookies may be placed by Third Party service providers that provide functionality or analytics services for Our Website.
5.5 You may be able to control or disable cookies through Your browser settings.
5.6 Disabling certain cookies may affect the functionality or performance of parts of the Website.
6. How We Use Personal Data
6.1 We may use Personal Data for legitimate business and operational purposes, including:
- Processing and fulfilling Orders;
- Processing payments;
- Arranging delivery of Goods;
- Providing customer support;
- Responding to enquiries;
- Managing returns, refunds and exchanges;
- Communicating with You regarding Your Orders;
- Confirming Your identity where reasonably necessary;
- Maintaining records of transactions;
- Improving Our Website;
- Improving Our Goods and services;
- Detecting and preventing fraud;
- Protecting the security of Our Website;
- Troubleshooting technical issues;
- Managing customer Accounts, where applicable;
- Sending service-related communications;
- Conducting business administration;
- Complying with applicable legal requirements; and
- Protecting Our legal rights and interests.
6.2 We will seek to use Personal Data only for purposes reasonably connected with Our business operations and the purposes described in this Privacy Policy.
7. Order and Transaction Information
7.1 When You place an Order, We may collect and process information necessary to complete the transaction.
7.2 This may include:
- Your name;
- Contact details;
- Delivery address;
- Billing information;
- Goods purchased;
- Quantity of Goods;
- Order number;
- Order date;
- Payment status;
- Delivery information; and
- Other transaction-related information.
7.3 This information is necessary for Us to process and fulfil Your Order.
7.4 We may retain transaction records for accounting, legal, administrative, customer service and business record purposes.
8. Payment Information
8.1 Payments made through the Website may be processed through Third Party payment gateways or payment service providers.
8.2 Depending on the payment method used, payment providers may collect and process information such as payment card details, bank information or other payment credentials.
8.3 We may receive information such as payment confirmation, transaction status, transaction reference numbers and other information necessary to confirm Your payment.
8.4 Where payment processing is handled by a Third Party provider, that provider’s privacy policy and terms may also apply.
8.5 We do not intend to retain complete payment card details where payment processing is handled directly by a Third Party payment provider.
9. Delivery Information
9.1 We use information provided by You to arrange delivery of Your Orders.
9.2 Your name, contact number and delivery address may be shared with the relevant courier or logistics provider where reasonably necessary to complete delivery.
9.3 The delivery provider may use Your information to:
- Arrange delivery;
- Contact You regarding delivery;
- Provide tracking information;
- Confirm delivery; and
- Handle delivery-related issues.
9.4 The delivery provider may process Your Personal Data in accordance with its own privacy policy and applicable laws.
10. Customer Service Communications
10.1 If You contact Us, We may collect information relating to Your enquiry.
10.2 This may include:
- Name;
- Email address;
- Telephone number;
- Order details;
- Communication history;
- Photographs or documents provided by You; and
- Other information relevant to resolving Your enquiry.
10.3 We may use this information to investigate and respond to Your enquiry and to maintain customer service records.
11. Marketing Communications
11.1 Where permitted by applicable law, We may use Your contact information to provide information about Our Goods, promotions, offers or other business updates.
11.2 Where consent is required, We will obtain appropriate consent before sending marketing communications.
11.3 You may opt out of marketing communications by following the unsubscribe instructions provided in the relevant communication or by contacting Us.
11.4 Opting out of marketing communications will not necessarily prevent Us from sending important service-related communications, such as Order confirmations, delivery updates, refund information or other transaction-related notices.
12. Legal and Business Purposes
12.1 We may process Personal Data where reasonably necessary to:
- Comply with applicable laws and regulations;
- Respond to lawful requests from government authorities;
- Establish, exercise or defend legal claims;
- Prevent fraud or unlawful activity;
- Protect Our rights and property;
- Enforce Our Terms & Conditions;
- Resolve disputes;
- Maintain business records; or
- Protect the security of Our Service.
12.2 We may retain relevant information for as long as reasonably necessary to fulfil these purposes or as required by applicable law.
13. Disclosure of Personal Data
13.1 We may disclose Personal Data to selected Third Parties where reasonably necessary for legitimate business purposes.
13.2 These Third Parties may include:
- Payment processors;
- Banks and financial institutions;
- Courier and logistics providers;
- Website hosting providers;
- Information technology providers;
- Website maintenance providers;
- Analytics providers;
- Customer service providers;
- Professional advisers;
- Accounting service providers;
- Legal advisers;
- Government authorities; and
- Other service providers engaged to support Our business operations.
13.3 We will take reasonable steps to ensure that Personal Data is disclosed only where reasonably necessary for the relevant purpose.
13.4 We do not intend to sell Your Personal Data as a standalone commercial product.
14. Third-Party Service Providers
14.1 Certain services used by Our Website may be provided by Third Parties.
14.2 Such services may include:
- Payment processing;
- Website hosting;
- Website security;
- Analytics;
- Email delivery;
- Customer communications;
- Advertising;
- Delivery and logistics; and
- Technical support.
14.3 These providers may have access to certain Personal Data where necessary to provide their services to Us.
14.4 We expect relevant service providers to handle Personal Data appropriately and in accordance with applicable legal requirements.
14.5 However, Third Party services are governed by their own terms and privacy policies.
15. International Data Transfers
15.1 Some of Our service providers may operate or maintain systems outside Malaysia.
15.2 Where Personal Data is transferred, stored or processed outside Malaysia, We will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.
15.3 You acknowledge that the use of certain online services may involve the transmission or storage of information through systems located in jurisdictions other than Malaysia.
16. Data Security
16.1 We take reasonable administrative, technical and organisational measures to protect Personal Data against unauthorised access, misuse, alteration, disclosure, loss or destruction.
16.2 Security measures may include, where appropriate:
- Access controls;
- Password protection;
- Secure Website technologies;
- Restricted access to Personal Data;
- Security monitoring;
- System maintenance;
- Backup procedures; and
- Other reasonable safeguards.
16.3 However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
16.4 You acknowledge that providing information over the Internet involves certain inherent security risks.
16.5 We will take reasonable steps to address security incidents where required by applicable law.
17. Retention of Personal Data
17.1 We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
17.2 The retention period may depend on:
- The nature of the information;
- The purpose for which it was collected;
- Whether You maintain an ongoing relationship with Us;
- Legal or regulatory requirements;
- Accounting and record-keeping obligations;
- Dispute resolution requirements; and
- The need to establish or defend legal claims.
17.3 When Personal Data is no longer reasonably required, We may delete, anonymise or securely dispose of it where appropriate.
18. Accuracy of Personal Data
18.1 We rely on You to provide accurate and complete Personal Data.
18.2 You should inform Us if any information provided to Us changes or is inaccurate.
18.3 We may take reasonable steps to update or correct Personal Data where requested or where We become aware that the information is inaccurate.
18.4 We are not responsible for consequences arising from inaccurate information provided by You.
19. Access to Personal Data
19.1 Subject to applicable law, You may request access to Personal Data that We hold about You.
19.2 Your request may be subject to reasonable verification procedures to confirm Your identity.
19.3 We may need to request additional information before processing an access request.
19.4 In certain circumstances, applicable law may permit or require Us to refuse access to particular information.
19.5 Where permitted, We will respond to valid requests within a reasonable period.
20. Correction of Personal Data
20.1 If You believe that Personal Data We hold about You is inaccurate, incomplete or outdated, You may contact Us to request correction.
20.2 We may request reasonable evidence or additional information to verify the requested correction.
20.3 Where appropriate, We will take reasonable steps to update the relevant Personal Data.
21. Withdrawal of Consent
21.1 Where We process Personal Data based on Your consent, You may withdraw Your consent subject to applicable law and reasonable notice.
21.2 Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
21.3 Withdrawal of consent may affect Our ability to provide certain Services, process Orders or provide certain features where the relevant information is necessary for those purposes.
21.4 Where applicable, We will explain the consequences of withdrawing consent.
22. Complaints and Privacy Enquiries
22.1 If You have concerns regarding Our handling of Your Personal Data, You may contact Us using the details provided below.
22.2 When submitting a privacy complaint, You should provide sufficient information for Us to investigate the matter.
22.3 We will review and respond to privacy complaints within a reasonable period, subject to the nature and complexity of the complaint.
22.4 Where appropriate, We may request additional information to verify Your identity or understand the circumstances of the complaint.
23. Children’s Privacy
23.1 Our Service is intended for general consumers and is not specifically directed at children.
23.2 We do not knowingly seek to collect Personal Data from children for purposes that are not permitted under applicable law.
23.3 If You believe that a child has provided Personal Data to Us inappropriately, please contact Us.
23.4 Where legally required and reasonably practicable, We may take appropriate steps to delete or otherwise address such information.
24. Links to Other Websites
24.1 Our Website may contain links to Third Party websites.
24.2 We are not responsible for the privacy practices, security, content or policies of Third Party websites.
24.3 A link to another website does not necessarily mean that We endorse or approve that website.
24.4 You should review the privacy policy of each Third Party website before submitting Personal Data to that website.
25. Social Media
25.1 Where Our Website contains links or integrations with social media platforms, Your interaction with those platforms may be governed by the respective platform’s privacy policy.
25.2 We are not responsible for how social media platforms collect or process information.
25.3 You should review the privacy settings and policies of the relevant social media platform.
26. Business Transfers
26.1 If the Company undergoes a merger, acquisition, restructuring, sale of assets, reorganisation or similar business transaction, Personal Data may be transferred as part of the relevant business assets where legally permitted.
26.2 Where required by applicable law, We will take reasonable steps to ensure that Personal Data remains protected following such a transaction.
27. Fraud and Security Prevention
27.1 We may process Personal Data to identify, prevent and investigate suspected fraud, abuse, unauthorised transactions or other unlawful activities.
27.2 This may include verifying Order information, payment information, Account activity or other transaction-related information.
27.3 We may disclose relevant information to payment providers, financial institutions, law enforcement agencies or other appropriate parties where permitted or required by law.
28. Website Security
28.1 We may collect technical information relating to Your use of the Website to maintain security and prevent abuse.
28.2 This may include IP addresses, browser information, device information and Website activity logs.
28.3 Such information may be used to detect suspicious activity, investigate security incidents and protect the Website.
29. Changes to This Privacy Policy
29.1 We may update this Privacy Policy from time to time.
29.2 Changes may be made to reflect:
- Changes in Our business operations;
- Changes to the Website;
- Changes in technology;
- Changes to Third Party services;
- Changes in applicable laws or regulations; or
- Changes to Our privacy practices.
29.3 The updated Privacy Policy will be published on the Website.
29.4 The “Last Updated” date at the top of this Privacy Policy indicates when the Policy was most recently revised.
29.5 You are encouraged to review this Privacy Policy periodically.
30. Governing Law
30.1 This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
30.2 Any dispute arising out of or relating to this Privacy Policy or Our handling of Personal Data shall be subject to the applicable laws and jurisdiction of Malaysia.
30.3 Nothing in this Privacy Policy is intended to exclude or limit any mandatory rights or protections available to You under applicable Malaysian law.
31. Your Rights Under Applicable Law
31.1 Subject to applicable law, You may have rights relating to Your Personal Data, including rights to:
- Request access to Personal Data;
- Request correction of inaccurate Personal Data;
- Request information regarding how Your Personal Data is processed;
- Withdraw consent where processing is based on consent;
- Make enquiries regarding Our privacy practices; and
- Submit a complaint regarding the handling of Your Personal Data.
31.2 These rights may be subject to legal limitations, exceptions, verification requirements and other applicable conditions.
31.3 The Company may charge a reasonable fee for certain requests where permitted by applicable law.
32. No Guarantee of Absolute Security
32.1 While We take reasonable measures to protect Personal Data, no electronic transmission, database, server or online service can be guaranteed to be completely secure.
32.2 You acknowledge that the transmission of information over the Internet carries inherent risks.
32.3 We cannot guarantee that Personal Data will never be accessed, disclosed, altered or destroyed as a result of circumstances beyond Our reasonable control.
32.4 However, We will take reasonable steps to protect Personal Data in accordance with Our obligations under applicable law.
33. Contact Us
If You have any questions, requests, concerns or complaints regarding this Privacy Policy or the Company’s handling of Your Personal Data, please contact Us:
STANLEY ONE STOP SOLUTION SDN. BHD.
Website: https://stanleyonestop.online/
Email: stanley-onestopsolution@outlook.com
When contacting Us regarding Personal Data, please provide sufficient information for Us to understand and respond to Your request. We may request additional information to verify Your identity before processing certain requests.
34. Acknowledgement
By accessing or using https://stanleyonestop.online/, placing an Order, creating an Account where applicable, or otherwise interacting with the Service, You acknowledge that You have read and understood this Privacy Policy.
You agree that Your Personal Data may be collected, used, disclosed, stored and processed in accordance with this Privacy Policy and applicable laws of Malaysia.