Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to STANLEY ONE STOP SOLUTION SDN. BHD.
- “Goods” refers to the products offered for sale by the Company through the Service, including commode chairs, walking sticks, wheelchairs, cushions, back support products and other related products.
- “Order” means a request made by You to purchase Goods from the Company through the Service.
- “Service” refers to the Company’s website, accessible from https://stanleyonestop.online/
- “Shipping” means the process of transporting Goods from the Company to the delivery address provided by You.
- “Delivery” means the successful transportation and handover of Goods to the delivery address provided by You.
- “Shipping Period” means the estimated period required for the Company and/or its appointed delivery provider to process and deliver an Order.
- “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
This Shipping Policy explains the Company’s shipping and delivery arrangements for Orders placed through the Website. By placing an Order, You acknowledge that You have read, understood and agreed to this Shipping Policy.
1. General Shipping Information
1.1 STANLEY ONE STOP SOLUTION SDN. BHD. provides delivery services for Orders placed through its Website.
1.2 The Company currently provides shipping within Malaysia only.
1.3 The Company does not provide international shipping.
1.4 The Company does not provide overnight delivery.
1.5 The standard estimated delivery timeframe is within 7 days from the applicable order processing date, subject to product availability, delivery conditions and circumstances beyond the Company’s reasonable control.
1.6 Shipping is provided without a separate shipping fee for eligible Orders delivered within Malaysia.
1.7 The Company reserves the right to modify its shipping arrangements, delivery methods, delivery areas and shipping terms from time to time.
2. Shipping Within Malaysia
2.1 The Company currently accepts and fulfils Orders for delivery within Malaysia.
2.2 Customers must provide a valid Malaysian delivery address when placing an Order.
2.3 The Company may arrange delivery through its appointed courier, logistics provider or other delivery service.
2.4 The available delivery service may vary depending on the delivery address, product availability, courier coverage and other operational considerations.
2.5 Delivery availability may be subject to the serviceable areas of the Company’s appointed delivery provider.
2.6 The Company reserves the right to contact You if additional information is required to verify or complete the delivery address.
3. No International Shipping
3.1 The Company currently does not ship internationally.
3.2 Orders cannot be delivered to addresses outside Malaysia.
3.3 The Company does not currently accept international delivery requests to countries or territories outside Malaysia.
3.4 If You submit an Order with an international delivery address, the Company reserves the right to reject or cancel the affected Order.
3.5 If payment has already been received for an Order that cannot be delivered because the delivery address is outside Malaysia, the Company may arrange a refund of the relevant amount in accordance with its applicable refund procedures.
3.6 Customers outside Malaysia who wish to purchase the Company’s Goods should contact the Company before placing an Order to determine whether any alternative arrangement is available.
4. Free Shipping
4.1 The Company currently provides free shipping within Malaysia.
4.2 No separate shipping or delivery fee will be charged for eligible Orders under the Company’s standard delivery arrangement.
4.3 The free shipping arrangement applies only to deliveries within Malaysia and does not extend to international deliveries.
4.4 The Company reserves the right to change or discontinue its free shipping arrangement in the future.
4.5 Any changes to shipping charges will be communicated through the Website or reflected during the ordering process, where applicable.
5. Standard Delivery Time
5.1 The Company’s standard delivery timeframe is within 7 days.
5.2 The 7-day delivery timeframe is an estimated delivery period and may vary depending on:
- Order processing time;
- Product availability;
- Delivery address;
- Courier operating schedules;
- Public holidays;
- Weekends;
- Weather conditions;
- Transportation conditions;
- Peak shopping periods;
- Operational disruptions; and
- Other circumstances beyond the Company’s reasonable control.
5.3 Delivery time is generally calculated from the time the Order has been successfully processed and is ready for fulfilment, rather than necessarily from the exact time the Order is submitted.
5.4 If an Order contains multiple Goods, the delivery timeframe may depend on the availability and fulfilment requirements of all Goods included in the Order.
5.5 Customers should allow sufficient time for delivery when placing an Order.
6. No Overnight Delivery
6.1 The Company does not offer overnight delivery.
6.2 Customers should not expect an Order placed today to be delivered on the following day.
6.3 Requests for urgent, same-day or overnight delivery cannot be guaranteed.
6.4 The Company will process and arrange Orders according to its standard delivery arrangements.
6.5 If You require the Goods urgently, You should contact the Company before placing an Order to determine whether any alternative arrangement may be available.
7. Order Processing
7.1 Orders are processed after the Company receives the Order and successfully confirms the relevant transaction.
7.2 Processing may include:
- Confirming payment;
- Verifying Order information;
- Checking product availability;
- Preparing the Goods;
- Packing the Goods;
- Arranging courier collection; and
- Preparing the Order for delivery.
7.3 Orders may not be processed immediately after submission.
7.4 If an Order contains incorrect, incomplete or unclear information, the Company may contact You before processing the Order.
7.5 Delays caused by incorrect information supplied by You may affect the estimated delivery timeframe.
8. Product Availability and Shipping
8.1 Delivery timeframes are subject to product availability.
8.2 If a purchased product is temporarily unavailable, the Company may contact You regarding the expected availability or fulfilment arrangements.
8.3 Where an Order cannot reasonably be fulfilled due to product unavailability, the Company may offer an alternative arrangement, cancel the affected Order or provide an applicable refund.
8.4 The Company will use reasonable efforts to keep product availability information on the Website accurate and up to date.
9. Delivery Address
9.1 You are responsible for providing a complete and accurate delivery address.
9.2 You should check all delivery details carefully before submitting Your Order.
9.3 A complete delivery address may include:
- Recipient’s full name;
- Contact number;
- House or unit number;
- Building name, where applicable;
- Street name;
- Area or neighbourhood;
- Postcode;
- City or town; and
- State.
9.4 The Company shall not be responsible for delivery delays, failed deliveries or additional arrangements resulting from incorrect, incomplete or inaccurate delivery information provided by You.
9.5 If You realise that Your delivery information is incorrect after placing an Order, You should contact the Company as soon as possible.
9.6 The Company cannot guarantee that delivery information can be changed after an Order has already been processed or dispatched.
10. Courier and Delivery Provider
10.1 The Company may appoint one or more Third Party courier or logistics providers to deliver Orders.
10.2 The courier or delivery provider may determine the specific delivery route, delivery time and method of contacting the recipient.
10.3 Delivery time may vary depending on the courier’s operational capacity and delivery network.
10.4 The Company will use reasonable efforts to work with the appointed delivery provider to facilitate delivery.
10.5 Where a delay is caused by a Third Party courier or logistics provider, the Company will use reasonable efforts to assist You in resolving the issue.
10.6 The Company does not guarantee that a specific courier or delivery provider will be used for every Order.
11. Delivery Attempts
11.1 The delivery provider may make one or more delivery attempts depending on its applicable procedures.
11.2 You should ensure that someone is available to receive the Order where required.
11.3 If the recipient is unavailable, the courier may attempt to contact the recipient or arrange another delivery attempt in accordance with its procedures.
11.4 If delivery cannot be completed after reasonable attempts because the recipient is unavailable, the delivery address is incorrect or access is unavailable, additional arrangements may be required.
11.5 The Company may contact You if further instructions are required to complete delivery.
12. Special Delivery Circumstances
12.1 Certain delivery locations may be subject to restrictions imposed by the courier or logistics provider.
12.2 Examples may include:
- Restricted-access buildings;
- Certain remote areas;
- Construction sites;
- Areas with limited road access;
- Certain islands or offshore locations;
- Areas affected by natural disasters;
- Areas affected by security restrictions; or
- Other locations that the appointed delivery provider cannot reasonably service.
12.3 If a delivery cannot be completed due to restrictions affecting the delivery address, the Company may contact You to discuss an alternative arrangement.
12.4 The Company reserves the right to refuse delivery to an address that cannot reasonably be serviced by its available delivery providers.
13. Tracking Information
13.1 Where tracking information is available, the Company or its delivery provider may provide tracking details to You.
13.2 Tracking information may become available only after the Order has been collected or scanned by the delivery provider.
13.3 Tracking updates may not appear immediately.
13.4 Tracking information is provided for reference and may be subject to delays or technical limitations within the courier’s system.
13.5 The Company does not guarantee that tracking information will be updated continuously or in real time.
14. Delivery Delays
14.1 Although the Company aims to deliver Orders within the standard 7-day timeframe, delivery delays may occasionally occur.
14.2 Delays may be caused by circumstances including, but not limited to:
- Courier delays;
- High delivery volumes;
- Public holidays;
- Weekends;
- Severe weather;
- Flooding;
- Road closures;
- Traffic disruptions;
- Transportation issues;
- Natural disasters;
- Operational disruptions;
- Incorrect delivery information;
- Recipient unavailability;
- Security restrictions;
- Technical issues;
- Supplier delays; or
- Other circumstances outside the Company’s reasonable control.
14.3 If Your Order is delayed, the Company will use reasonable efforts to assist with delivery enquiries where appropriate.
14.4 A delivery estimate is not a guarantee of a specific delivery date unless expressly stated otherwise by the Company.
15. Orders That Exceed the Standard Delivery Period
15.1 If Your Order has not been delivered within the stated delivery timeframe, You should contact the Company using the contact details provided below.
15.2 The Company may request information such as:
- Order number;
- Recipient name;
- Delivery address;
- Contact number;
- Tracking number, if available; and
- Details regarding the delivery issue.
15.3 The Company may investigate the status of the Order with the relevant courier or delivery provider.
15.4 If an Order exceeds the applicable delivery timeline, any available remedy will be handled in accordance with the Company’s Return, Refund and Exchange Policy and applicable law.
16. Inspection Upon Delivery
16.1 You should inspect the Goods promptly after receiving the delivery.
16.2 If the Goods appear damaged, defective, incorrect or materially different from the Goods ordered, You should contact the Company as soon as reasonably possible.
16.3 Where appropriate, You may be requested to provide photographs or videos showing:
- The Goods;
- The packaging;
- The shipping label;
- Visible damage;
- The product condition; and
- Any other relevant evidence.
16.4 Such information may be required to assist the Company in investigating a delivery or product issue.
16.5 Any return, refund or exchange will be subject to the Company’s applicable Return, Refund and Exchange Policy and applicable Malaysian law.
17. Damaged Goods During Delivery
17.1 The Company takes reasonable care in preparing and packaging Goods for delivery.
17.2 If Goods arrive damaged, You should contact the Company promptly after delivery.
17.3 The Company may request photographs, videos, packaging information and other reasonable evidence to assess the condition of the Goods.
17.4 Depending on the circumstances, the Company may offer an appropriate remedy in accordance with its Return, Refund and Exchange Policy and applicable law.
17.5 Customers should not dispose of the original packaging before a delivery damage issue has been reviewed where the Company has requested that the packaging be retained.
18. Incorrect Goods Delivered
18.1 If You receive Goods that are different from the Goods stated in Your Order, You should contact the Company as soon as reasonably possible.
18.2 The Company may request Your Order number, photographs of the Goods received and other information necessary to investigate the issue.
18.3 Where the Company confirms that the wrong Goods were sent, an appropriate remedy may be provided in accordance with the Company’s Return, Refund and Exchange Policy.
19. Delivery to the Wrong Address
19.1 You are responsible for ensuring that the delivery address provided during checkout is accurate.
19.2 If an Order is delivered to an address incorrectly provided by You, the Company may not be responsible for the resulting delay or additional delivery arrangements, subject to applicable law.
19.3 If the Order has not yet been dispatched, the Company may attempt to update the delivery address where reasonably possible.
19.4 Once an Order has been dispatched, changes to the delivery address may not be possible.
20. Refused or Unclaimed Deliveries
20.1 If You refuse to accept an Order without a valid reason, the Company may contact You regarding the status of the shipment.
20.2 If an Order remains unclaimed or cannot be delivered after reasonable delivery attempts, the courier may return the Goods to the Company or its fulfilment location.
20.3 Any applicable refund or further delivery arrangement will be handled according to the circumstances and the Company’s applicable policies.
20.4 Where additional costs arise because of incorrect delivery information, repeated failed delivery attempts or other circumstances attributable to You, the Company reserves the right to address those costs where permitted by applicable law.
21. Delivery of Large or Bulky Goods
21.1 Certain Goods, including wheelchairs, commode chairs or other larger products, may require additional handling during transportation.
21.2 Delivery arrangements for larger or heavier Goods may differ from smaller Goods depending on courier requirements.
21.3 The Company will use reasonable efforts to arrange an appropriate delivery service.
21.4 Customers should ensure that the delivery location is reasonably accessible to the delivery provider.
21.5 The courier may require the recipient to assist with receiving or moving the Goods within the delivery location where such assistance is reasonably necessary and permitted.
21.6 Unless expressly agreed otherwise, standard delivery does not necessarily include installation, assembly, indoor placement, upstairs carrying or other specialised handling services.
22. Delivery Confirmation
22.1 Delivery may be confirmed through the courier’s tracking system, proof of delivery, recipient acknowledgement, photograph, signature or other delivery confirmation method.
22.2 A delivery status marked as delivered may be treated as confirmation that the courier has completed its delivery obligation, subject to any applicable investigation or dispute.
22.3 If You believe an Order has been incorrectly marked as delivered, You should contact the Company promptly.
23. Public Holidays and Weekends
23.1 Delivery schedules may be affected by weekends and public holidays.
23.2 Courier operating hours and delivery schedules may differ during public holidays.
23.3 Orders placed immediately before or during public holidays may take longer to process or deliver.
23.4 The standard 7-day delivery timeframe should therefore be treated as an estimated timeframe rather than an absolute guarantee of delivery on a specific date.
24. Force Majeure
24.1 The Company shall not be liable for delays or failure to deliver Goods caused by circumstances beyond its reasonable control.
24.2 Such circumstances may include:
- Floods;
- Fires;
- Storms;
- Severe weather;
- Natural disasters;
- Pandemics or epidemics;
- War;
- Civil unrest;
- Government restrictions;
- Road closures;
- Strikes;
- Labour disputes;
- Transportation disruptions;
- Courier network disruptions;
- Telecommunications failures;
- Power outages;
- Supplier interruptions; or
- Other unforeseen circumstances beyond the Company’s reasonable control.
24.3 Where such circumstances occur, the Company will take reasonable steps to resume delivery arrangements as soon as reasonably practicable.
25. Changes to This Shipping Policy
25.1 The Company reserves the right to update or amend this Shipping Policy from time to time.
25.2 Changes may be made to reflect changes in:
- Delivery arrangements;
- Courier services;
- Shipping areas;
- Business operations;
- Product categories;
- Applicable laws or regulations; or
- Other operational requirements.
25.3 The updated Shipping Policy will be published on the Website.
25.4 The “Last Updated” date at the top of this Policy indicates when the Policy was most recently revised.
26. Relationship with Other Policies
26.1 This Shipping Policy should be read together with the Company’s Terms & Conditions, Return, Refund and Exchange Policy and Privacy Policy.
26.2 In the event of an inconsistency between this Shipping Policy and a mandatory requirement of applicable law, the applicable law shall prevail.
26.3 Any return, refund or exchange arising from a delivery issue will be handled in accordance with the Company’s applicable Return, Refund and Exchange Policy.
27. Contact Us
If You have any questions regarding shipping or delivery, please contact Us:
STANLEY ONE STOP SOLUTION SDN. BHD.
Website: https://stanleyonestop.online/
Email: stanley-onestopsolution@outlook.com
When contacting the Company regarding a delivery issue, please provide Your Order number and relevant delivery information where available.