Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to STANLEY ONE STOP SOLUTION SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to STANLEY ONE STOP SOLUTION SDN. BHD., accessible from https://stanleyonestop.online/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Website” refers to https://stanleyonestop.online/ and all pages, content, functions and services made available through it.
- “Account” means any account that You may create on the Service for the purpose of purchasing Goods or accessing certain features.
- “Order Confirmation” means the confirmation issued by the Company acknowledging receipt of Your Order.
- “Personal Information” means information relating to an identifiable individual that is collected, used or processed in connection with Your use of the Service.
- “Terms” means these Terms & Conditions and any other policies or terms expressly incorporated into them.
- “Third Party” means any person or entity other than You and the Company.
These Terms & Conditions govern Your access to and use of the Service and Your purchase of Goods from the Company. By accessing the Website, placing an Order, creating an Account, or otherwise using the Service, You acknowledge that You have read, understood and agreed to be bound by these Terms.
If You do not agree with any part of these Terms, You should not access or use the Service or place an Order through the Website.
1. General Terms
1.1 These Terms constitute a legally binding agreement between You and STANLEY ONE STOP SOLUTION SDN. BHD.
1.2 The Company operates an online retail Service offering products including, but not limited to, commode chairs, walking sticks, wheelchairs, cushions, back support products and related goods.
1.3 The Company reserves the right to update, amend, modify or replace these Terms at any time without prior notice where reasonably necessary.
1.4 Any updated Terms will be posted on the Website. Your continued use of the Service after changes are posted constitutes Your acceptance of the revised Terms.
1.5 You are responsible for reviewing the Terms periodically to ensure that You are aware of any changes.
1.6 These Terms should be read together with any other policies published on the Website, including the Company’s Shipping Policy, Return, Refund and Exchange Policy, Privacy Policy and any other applicable terms.
2. Eligibility to Use the Service
2.1 You must have the legal capacity to enter into a binding agreement under applicable law in order to place an Order through the Service.
2.2 By using the Service, You represent and warrant that:
- You have provided accurate and complete information;
- You have the legal capacity to enter into these Terms;
- You will use the Service only for lawful purposes;
- You will not use the Service in a manner that violates applicable laws or regulations; and
- All information supplied by You in connection with an Order is true and accurate.
2.3 If You are purchasing Goods on behalf of a company, organisation or other legal entity, You represent that You have the authority to bind that entity to these Terms.
2.4 The Company reserves the right to refuse or cancel an Order where it reasonably believes that the purchaser is not legally entitled to place the Order.
3. Website Use
3.1 You may use the Website only for lawful purposes and in accordance with these Terms.
3.2 You agree not to:
- Use the Website for any unlawful or fraudulent purpose;
- Attempt to gain unauthorised access to any part of the Website;
- Interfere with the operation, security or functionality of the Website;
- Introduce viruses, malware, harmful code or other malicious material;
- Attempt to obtain another person’s Account or login information;
- Use automated systems to scrape, copy or collect Website content without permission;
- Reproduce, copy, modify, distribute or commercially exploit Website content without Our prior written consent;
- Submit false, misleading or fraudulent information;
- Use the Website to infringe the rights of the Company or any Third Party; or
- Engage in any conduct that may damage the reputation, operation or security of the Company or Website.
3.3 The Company reserves the right to suspend, restrict or terminate access to the Website where We reasonably believe that You have breached these Terms.
4. Product Information
4.1 The Company makes reasonable efforts to ensure that descriptions, specifications, photographs, measurements, prices and other information relating to Goods displayed on the Website are accurate and up to date.
4.2 However, product images and colours may appear differently depending on Your device, screen settings, browser or display configuration.
4.3 Product packaging, labels, colours, accessories and other visual details may differ from photographs displayed on the Website where such differences do not materially affect the Goods.
4.4 Measurements and specifications provided on the Website should be treated as general product information unless otherwise expressly stated.
4.5 You are responsible for reviewing the product description, specifications, dimensions, features, suitability information and other relevant information before placing an Order.
4.6 The Company reserves the right to correct errors, inaccuracies or omissions in product descriptions, pricing or other Website information at any time.
5. Goods and Intended Use
5.1 The Goods offered by the Company may include mobility aids, support products, personal care products and other related items.
5.2 Certain Goods may be designed to assist with mobility, positioning, support, comfort or daily living.
5.3 You are responsible for determining whether a particular product is appropriate for Your intended use, circumstances and requirements.
5.4 Unless expressly stated otherwise, the Goods are not represented as medical treatment, medical diagnosis or a substitute for professional medical advice.
5.5 Where appropriate, You should seek advice from a qualified healthcare professional or other suitably qualified person regarding the selection, use, installation or suitability of a product.
5.6 You should carefully follow all manufacturer instructions, warnings, safety information, weight limits, usage restrictions and other instructions supplied with the Goods.
5.7 The Company shall not be responsible for damage or injury resulting from improper use, misuse, modification, alteration, failure to follow instructions or use outside the intended purpose of the Goods, subject always to applicable law.
6. Product Availability
6.1 All Goods are subject to availability.
6.2 The display of a product on the Website does not guarantee that the product will remain available at the time You place an Order.
6.3 The Company reserves the right to limit the quantity of Goods available for purchase.
6.4 If a product becomes unavailable after You have placed an Order, We may contact You regarding the availability of an alternative product, a revised fulfilment arrangement or a refund, as applicable.
6.5 Where an Order cannot be fulfilled, the Company may cancel the affected Order and refund any payment received for the affected Goods, subject to applicable law and the Company’s refund procedures.
7. Prices
7.1 All prices displayed on the Website are stated in the currency indicated on the Website.
7.2 The Company reserves the right to change product prices at any time without prior notice.
7.3 Any price change will not affect an Order that has already been accepted by the Company, except where the Company is required to correct an obvious pricing or technical error.
7.4 Prices displayed on the Website may exclude certain charges where expressly stated.
7.5 Any applicable delivery charges, taxes, fees or other charges will be displayed to You during the ordering process where applicable.
8. Orders
8.1 You may place an Order by selecting the Goods You wish to purchase and completing the ordering process provided on the Website.
8.2 By submitting an Order, You are making an offer to purchase the selected Goods in accordance with these Terms.
8.3 Submission of an Order does not necessarily mean that the Company has accepted the Order.
8.4 An Order may be accepted by the Company through an Order Confirmation, dispatch notification or other confirmation method used by the Company.
8.5 The Company reserves the right to reject, cancel or limit an Order where:
- The Goods are unavailable;
- There is an obvious pricing or product information error;
- The information provided by You is incomplete or inaccurate;
- Payment cannot be verified or authorised;
- There is suspected fraud or unauthorised activity;
- The Order appears to be placed for an unlawful purpose;
- The Company is unable to deliver the Goods to the specified address; or
- Any other circumstances arise that prevent the Company from reasonably fulfilling the Order.
8.6 If the Company cancels an Order after payment has been received, the Company will arrange a refund of the relevant amount in accordance with its applicable refund procedures, subject to applicable law.
9. Accuracy of Customer Information
9.1 You are responsible for ensuring that all information provided when placing an Order is correct and complete.
9.2 This includes, without limitation:
- Full name;
- Contact number;
- Email address;
- Delivery address;
- Billing information;
- Payment information; and
- Any other information necessary to process and deliver the Order.
9.3 The Company shall not be responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or outdated information provided by You.
9.4 If You discover that information provided in an Order is incorrect, You should contact the Company as soon as possible using the contact details provided on the Website.
10. Payment
10.1 You agree to provide valid and accurate payment information where required.
10.2 Payment must be successfully authorised before the Company is required to process or dispatch an Order, unless otherwise agreed by the Company.
10.3 The Company may use Third Party payment processors or payment gateways to process payments.
10.4 The Company does not guarantee that any particular payment method will remain available at all times.
10.5 If a payment is declined, reversed, disputed or otherwise unsuccessful, the Company may suspend or cancel the relevant Order.
10.6 You must not use a payment method that You are not authorised to use.
10.7 Any unauthorised, fraudulent or unlawful payment activity may be reported to the relevant authorities or payment provider where appropriate.
11. Order Confirmation
11.1 After You submit an Order, the Company may provide an Order Confirmation by email or through the Website.
11.2 You should review the Order Confirmation carefully and promptly notify the Company if You identify an obvious error.
11.3 The Order Confirmation may include details such as:
- Order number;
- Goods purchased;
- Quantity;
- Price;
- Delivery information; and
- Other relevant transaction details.
11.4 The Company reserves the right to correct an obvious error in an Order, including errors relating to product availability, pricing or product information, subject to applicable law.
12. Shipping and Delivery
12.1 Delivery of Goods will be carried out in accordance with the Company’s applicable Shipping Policy.
12.2 Delivery timeframes displayed on the Website are estimates unless expressly stated otherwise.
12.3 Delivery times may be affected by circumstances outside the Company’s reasonable control, including courier delays, weather conditions, public holidays, transportation disruptions, operational issues and other unforeseen events.
12.4 You are responsible for ensuring that someone is available to receive the Goods where required.
12.5 If delivery cannot be completed because of incorrect address information, failure to receive the Goods or other circumstances attributable to You, additional delivery arrangements or charges may apply where permitted.
12.6 The Company is not responsible for delays caused by incorrect information provided by You or circumstances outside the Company’s reasonable control.
12.7 For further information regarding delivery, You should refer to the Company’s Shipping Policy published on the Website.
13. Inspection Upon Delivery
13.1 You should inspect the Goods as soon as reasonably possible after delivery.
13.2 If You receive Goods that appear damaged, defective, incorrect or materially different from the Goods ordered, You should contact the Company promptly.
13.3 Where requested, You may be required to provide photographs, videos, packaging information, delivery documentation, Order details or other evidence to assist the Company in assessing the issue.
13.4 Failure to immediately report an issue does not automatically remove any rights You may have under applicable law.
14. Returns, Refunds and Exchanges
14.1 Returns, refunds and exchanges are governed by the Company’s Return, Refund and Exchange Policy published on the Website.
14.2 Goods sold by the Company are generally not exchangeable or refundable except where the applicable conditions under the Company’s Return, Refund and Exchange Policy are satisfied.
14.3 Depending on the circumstances, a return, refund or exchange may be considered where:
- The wrong item was sent by the Company;
- The Goods received materially do not match the specifications, description, features or information advertised on the Website;
- The Goods were spoiled, damaged or defective upon delivery; or
- The delivery exceeds the applicable delivery timeframe stated in the Company’s Shipping Policy, where the relevant policy provides for such remedy.
14.4 Any return or exchange must comply with the requirements and procedures stated in the applicable policy.
14.5 The Company reserves the right to request reasonable evidence before approving a return, refund or exchange.
14.6 Refunds, where approved, will be processed using the applicable refund method and within a reasonable processing period, subject to the payment provider or financial institution involved.
14.7 Nothing in these Terms is intended to exclude, restrict or override any rights or remedies that cannot lawfully be excluded under applicable Malaysian law.
15. Cancellations
15.1 You may request cancellation of an Order by contacting the Company as soon as possible.
15.2 Cancellation requests are subject to the status of the Order and whether processing, packing or dispatch has already commenced.
15.3 The Company does not guarantee that a cancellation request can be accommodated after an Order has entered the fulfilment or delivery process.
15.4 Where cancellation is approved, any applicable refund will be processed in accordance with the Company’s refund procedures and applicable law.
16. Warranty and Defective Goods
16.1 Where Goods are supplied with a manufacturer’s warranty or other applicable warranty, the terms and conditions of that warranty may apply.
16.2 You should retain relevant invoices, Order confirmations, receipts and other purchase documentation where required for warranty or after-sales purposes.
16.3 The Company may assist You in communicating with a manufacturer, supplier or authorised service provider where applicable, but does not guarantee the outcome of any Third Party warranty claim.
16.4 Warranty coverage may be affected by misuse, accidental damage, unauthorised modification, improper installation, failure to follow instructions or other exclusions specified by the applicable manufacturer or supplier.
16.5 Nothing in these Terms limits any statutory rights You may have in relation to defective or non-conforming Goods.
17. Intellectual Property
17.1 All intellectual property rights in and to the Website, including but not limited to:
- Text;
- Product descriptions;
- Graphics;
- Photographs;
- Logos;
- Icons;
- Designs;
- Layouts;
- Website structure;
- Software;
- Content; and
- Other materials,
are owned by or licensed to the Company unless otherwise stated.
17.2 You may access and use Website content solely for personal and lawful purposes.
17.3 You must not reproduce, distribute, publish, modify, transmit, display, create derivative works from, sell or commercially exploit Website content without the Company’s prior written consent.
17.4 Nothing in these Terms grants You ownership of any intellectual property belonging to the Company.
18. User-Submitted Content
18.1 If the Website allows You to submit reviews, comments, feedback, photographs or other content, You remain responsible for the content You submit.
18.2 You agree not to submit content that:
- Is unlawful, fraudulent or misleading;
- Is defamatory, threatening or abusive;
- Infringes intellectual property rights;
- Infringes privacy rights;
- Contains malicious code;
- Contains inappropriate or offensive material; or
- Violates any applicable law or regulation.
18.3 By submitting content to the Website, You grant the Company permission, to the extent permitted by law, to use, reproduce, display and publish that content for legitimate business purposes, including improving, promoting or operating the Service.
18.4 The Company reserves the right to remove or refuse any submitted content at its discretion where reasonably necessary.
19. Privacy
19.1 The Company may collect and process personal information in connection with Your use of the Service and purchase of Goods.
19.2 The Company’s handling of personal information is governed by the Company’s Privacy Policy.
19.3 By using the Service, You acknowledge that You have read and understood the applicable Privacy Policy.
19.4 You are responsible for ensuring that information submitted by You is accurate and that You have the necessary authority to provide information relating to another individual where applicable.
20. Third-Party Services and Links
20.1 The Website may contain links to Third Party websites, payment services, delivery services or other external services.
20.2 Third Party websites and services are not controlled by the Company.
20.3 The Company does not necessarily endorse or guarantee the availability, accuracy, security, quality or reliability of Third Party websites or services.
20.4 Your use of any Third Party website or service is subject to that Third Party’s own terms and policies.
20.5 The Company shall not be responsible for losses or issues arising directly from Your use of a Third Party service, except to the extent required by applicable law.
21. Disclaimer
21.1 The Website and its content are provided for general information and commercial purposes.
21.2 While the Company takes reasonable steps to maintain accurate Website information, We do not warrant that all information will always be complete, accurate, current or free from errors.
21.3 The Company does not guarantee that the Website will always be available, uninterrupted, secure or free from technical errors.
21.4 The Company may temporarily suspend or restrict access to the Website for maintenance, security, upgrades, repairs or other operational reasons.
21.5 Product information should not be interpreted as professional medical advice.
21.6 Where a product is intended for mobility, support or personal care, You should consider the user’s individual circumstances and follow the relevant product instructions and safety warnings.
22. Limitation of Liability
22.1 To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential or unforeseeable losses arising from Your use of the Website or purchase or use of Goods.
22.2 This may include, where legally permitted:
- Loss of profits;
- Loss of business;
- Loss of revenue;
- Loss of anticipated savings;
- Loss of data;
- Loss of business opportunity; or
- Other indirect or consequential losses.
22.3 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
22.4 The Company remains responsible for obligations and liabilities that cannot lawfully be excluded or limited.
23. Indemnification
23.1 To the extent permitted by applicable law, You agree to indemnify and hold harmless the Company, its directors, officers, employees, agents and representatives from claims, liabilities, losses, damages, costs and expenses arising from:
- Your breach of these Terms;
- Your unlawful use of the Website;
- Your misuse of the Goods;
- Your violation of applicable laws;
- Your infringement of the rights of another person; or
- Any inaccurate or misleading information provided by You.
23.2 This indemnification obligation applies only to the extent that the relevant claim, loss or liability is attributable to Your acts, omissions or breach.
24. Events Beyond Our Control
24.1 The Company shall not be responsible for any failure or delay in performing its obligations where the failure or delay results from circumstances beyond its reasonable control.
24.2 Such circumstances may include, without limitation:
- Natural disasters;
- Floods;
- Fires;
- Severe weather;
- Epidemics or pandemics;
- Government restrictions;
- Acts of terrorism;
- War or civil unrest;
- Strikes or labour disputes;
- Transportation disruptions;
- Courier or logistics failures;
- Power outages;
- Internet or telecommunications failures;
- Cybersecurity incidents;
- Supplier disruptions;
- Shortages of materials or products; or
- Other events beyond the Company’s reasonable control.
24.3 Where such circumstances occur, the Company will take reasonable steps to minimise disruption where practicable.
25. Account Security
25.1 If You create an Account, You are responsible for maintaining the confidentiality of Your login credentials.
25.2 You must notify the Company promptly if You suspect that Your Account has been accessed without authorisation.
25.3 You are responsible for activity conducted through Your Account where such activity results from Your failure to protect Your login credentials, except where otherwise required by applicable law.
25.4 The Company reserves the right to suspend or terminate an Account where it reasonably believes that the Account has been compromised or misused.
26. Termination
26.1 The Company may suspend or terminate Your access to the Website where You materially breach these Terms or engage in conduct that may harm the Company, other users or the operation of the Service.
26.2 Termination or suspension may occur without prejudice to any rights or remedies available to the Company under applicable law.
26.3 Provisions that by their nature should survive termination shall continue to apply, including provisions concerning intellectual property, liability, indemnification, governing law and dispute resolution.
27. No Waiver
27.1 If the Company does not immediately enforce any right or provision under these Terms, this does not constitute a waiver of that right or provision.
27.2 Any waiver must be expressly given by the Company and shall apply only to the specific circumstance for which it is provided.
28. Severability
28.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or removed only to the extent necessary.
28.2 The remaining provisions shall continue in full force and effect to the extent permitted by law.
29. Entire Agreement
29.1 These Terms, together with the Company’s applicable policies and any other terms expressly incorporated by reference, constitute the entire agreement between You and the Company concerning Your use of the Service and purchase of Goods.
29.2 These Terms supersede prior understandings, communications or agreements relating to the same subject matter to the extent permitted by law.
30. Changes to These Terms
30.1 The Company reserves the right to amend these Terms from time to time.
30.2 Changes may be made to reflect:
- Changes in the Company’s business;
- Changes to the Website;
- Changes to products or services;
- Changes in technology;
- Changes in applicable laws or regulations; or
- Other legitimate business requirements.
30.3 The updated version will be published on the Website with the applicable effective or updated date.
30.4 Your continued use of the Service after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by law.
31. Governing Law
31.1 These Terms shall be governed by and construed in accordance with the laws of Malaysia.
31.2 You agree that any dispute, claim or controversy arising out of or relating to these Terms, the Service, an Order or the purchase or use of Goods shall be subject to the applicable laws and jurisdiction of Malaysia.
31.3 Nothing in this section prevents either party from exercising any statutory rights or remedies available under applicable Malaysian law.
31.4 Where applicable, the parties agree to first attempt to resolve any dispute amicably through good-faith communication before commencing formal legal proceedings.
31.5 If an amicable resolution cannot be reached, the dispute may be submitted to the appropriate courts or other competent authority in Malaysia having jurisdiction over the matter.
32. Consumer Rights
32.1 Nothing in these Terms is intended to exclude, restrict or remove any consumer rights, statutory guarantees, remedies or protections that cannot legally be excluded under Malaysian law.
32.2 Where any provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail to the extent of the conflict.
32.3 Where applicable, You may have rights and remedies in relation to Goods that are defective, not as described, unsuitable for a particular purpose where legally applicable, or otherwise fail to meet mandatory requirements imposed by law.
33. Notices and Communications
33.1 By using the Service and providing Your contact information, You agree that the Company may communicate with You regarding:
- Orders;
- Payments;
- Delivery;
- Returns or refunds;
- Account matters;
- Customer service matters;
- Changes to the Service; and
- Other matters reasonably related to Your transaction or use of the Website.
33.2 Communications may be sent through email, telephone, messaging services or other contact methods provided by You.
33.3 You are responsible for ensuring that the contact information You provide remains accurate and accessible.
34. Customer Support
34.1 If You have questions regarding an Order, Goods, delivery, returns, refunds or these Terms, You may contact the Company using the contact information below.
Company Name: STANLEY ONE STOP SOLUTION SDN. BHD.
Website: https://stanleyonestop.online/
Email: stanley-onestopsolution@outlook.com
34.2 When contacting the Company regarding an Order, You should provide sufficient information to allow the Company to identify the relevant transaction, such as Your name, Order number, contact information and a description of the issue.
34.3 The Company will use reasonable efforts to respond to customer enquiries within a reasonable period.
35. Interpretation
35.1 Headings in these Terms are provided for convenience only and do not affect the interpretation of the provisions.
35.2 Words in the singular include the plural and vice versa where the context requires.
35.3 References to a person include an individual, company, corporation, partnership, association, organisation or other legal entity where applicable.
35.4 References to legislation include amendments, replacements and subsidiary legislation made under that legislation where applicable.
36. Contact Us
If You have any questions about these Terms & Conditions, please contact Us:
STANLEY ONE STOP SOLUTION SDN. BHD.
Website: https://stanleyonestop.online/
Email: stanley-onestopsolution@outlook.com
By accessing or using the Service, placing an Order or purchasing Goods from the Company, You acknowledge that You have read, understood and agreed to these Terms & Conditions.